Delivery Information

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option

here & fill out the details of the issue so that we can help you. Please refer return and refund policy before

processing.

I have a complaint about the courier guy who came to deliver my order.

We’re sorry to hear that. Please let us know the details by contacting our Customer Support & we’ll look

into this for you.

Will the delivery be tried again if I’M not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted if you can't collect your order the first time, but on

chargeable basis. For Indian customer re-attempt can be tried free of cost once if possible depend on

location.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new

delivery timeframe will be shared with you.

What should I do if my order is approved but hasnt been shipped yet?

Sellers usually ship orders 3-4 business days before the delivery date so that they reach you on time. In

case your order hasn't been shipped within this time please contact our Customer Support so that we can

look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and

get in touch with us later in case you have any concerns.

How quickly can I get my order delivered?

Orders will be delivered based on your location, request to contact us.

My order status shows ‘Out for Delivery’, but I havent got it yet. When will I get it?

The courier service will contact you for delivery of your order. Please check your SMS for more details.

Can I get my orders delivered at a specific time?

Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a

specific time may not always be an option from courier services due to their schedules.

How will my order be delivered?

All orders are shipped by us through courier services who deliver the packages to your doorstep.

What are the delivery charges?

Delivery charge varies with each shipment.

Courier services incur relatively higher shipping costs on low value items. In such cases, charging a

nominal delivery charge helps them offset logistics costs.